Privacy policy

This Privacy Policy describes how MASOTRA DMCC (“Company”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.maakebeautyksa.com (the “Site”).

The Site is operated for customers located in the Kingdom of Saudi Arabia, with local fulfilment services.

1. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to submit a complaint, please contact us at:

Legal Entity:

MASOTRA DMCC

Registered Address:

DMCC Business Centre, Jewelry & Gemplex Level No. 1

Jumeirah Lakes Towers

Dubai, United Arab Emirates

Website:

www.maakebeautyksa.com

Email:

general@masotra.com

2. Personal Information We Collect

When you visit the Site, make a purchase, or contact us, we may collect the following categories of Personal Information:

A. Device Information

Collected automatically when you access our Site.

Examples include:

IP address
Browser type and version
Time zone
Device type
Cookie data
Pages viewed
Search terms
Interaction with the Site

Purpose:

To load the Site correctly
To analyze performance and optimize user experience
To improve security and fraud detection

Source: Cookies, log files, web beacons, pixels, and similar technologies.

B. Order Information

Collected when you place an order.

Includes:

Full name
Billing address
Shipping address
Email address
Phone number
Payment details
Order history
Saudi National Address Code (NAC)

Purpose:

Process and fulfill orders
Arrange shipping
Provide invoices and confirmations
Prevent fraud
Provide customer support
Send relevant service communications

C. Customer Support Information

When you contact us for assistance, we may collect:

Account details
Order details
Communication records
Device-related data (if troubleshooting)

3. How We Use Your Personal Information

We use your Personal Information to:

Provide and deliver products
Process payments securely
Arrange shipping and fulfillment
Communicate order updates
Respond to inquiries
Prevent fraud and misuse
Improve our products and services
Send marketing communications (if you opt in)

We do not sell your Personal Information.

4. Sharing Your Personal Information

We may share your information with trusted service providers to operate our business.

A. Shopify

We use Shopify to power our online store.

Shopify processes your data in accordance with their Privacy Policy:

https://www.shopify.com/legal/privacy

B. Payment Providers

Payment details are processed securely through approved third-party payment gateways.

C. Logistics & Fulfilment Partners

To deliver your orders within Saudi Arabia.

D. Legal Compliance

We may disclose Personal Information:

To comply with applicable laws and regulations
In response to lawful requests by public authorities
To protect our legal rights

5. Behavioural Advertising

We may use your Personal Information to provide relevant advertisements.

We use:

Google Analytics
Shopify analytics tools
Advertising platforms (such as Meta and Google)

You can opt out via:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads

Digital Advertising Alliance: https://optout.aboutads.info/

6. Cookies

We use cookies to:

Enable site functionality
Store cart and checkout information
Analyze site traffic
Improve user experience

You can control cookies through your browser settings.

Disabling cookies may impact site functionality.

For Shopify’s cookie details:

https://www.shopify.com/legal/cookies

7. Data Retention

We retain your Personal Information:

For as long as necessary to fulfill your orders
To comply with legal obligations
For accounting and reporting purposes
Until you request deletion (where legally permitted)

8. Your Rights (Including Saudi PDPL Rights)

If you are located in Saudi Arabia, you have the right to:

Request access to your Personal Information
Request correction of inaccurate data
Request deletion (where legally permitted)
Withdraw consent for marketing communications
File a complaint with the relevant authority

Requests can be submitted to:

info@maakebeauty.com

9. Data Security

We implement reasonable technical and organizational measures to protect your Personal Information from:

Unauthorized access
Disclosure
Alteration
Destruction

However, no online transmission is completely secure.

10. Do Not Track

Because there is no consistent industry standard for “Do Not Track” signals, we do not currently alter our data collection practices when such signals are detected.

11. International Transfers

As MASOTRA DMCC is based in the United Arab Emirates and operations may involve service providers in other jurisdictions, your data may be processed outside Saudi Arabia.

We ensure appropriate safeguards are implemented where required by law.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The latest version will always be posted on this page.

13. Complaints

If you believe your data has been handled improperly, you may contact us at: